Delivery

Delivery

Article 1 – Scope of Application

These General Terms and Conditions of Delivery apply to all orders placed on the Pro Racer SetUp website.

They supplement the General Terms and Conditions of Sale (GTC) and apply to all products offered for sale.

Article 2 – Delivery Areas

Products are delivered to:

  • Metropolitan France

  • Europe

  • Worldwide (please contact us)

Any order placed outside the available delivery areas will be automatically refused.

Article 3 – Delivery Methods

Deliveries are handled by:

  • La Poste / Colissimo

  • Mondial Relay

The delivery method is selected by the customer when placing the order.

Article 4 – Delivery Times

The delivery times indicated on the website are provided for information purposes only.

They include:

  • Order preparation time

  • Carrier transit time

The seller cannot be held responsible for delays caused by:

  • The carrier

  • Exceptional circumstances (strikes, weather conditions, force majeure)

Article 5 – Delivery Costs

Delivery costs are indicated:

  • Before final order confirmation

  • In the PrestaShop shopping cart

They vary depending on:

  • The selected delivery method

  • The weight or volume of the package

  • The delivery destination

Article 6 – Receipt of Packages

The customer is required to check the condition of the package upon receipt.

In the event of a package that is:

  • Damaged

  • Opened

  • Incomplete

👉 The customer must:

  • Make clear reservations with the carrier

  • Contact the seller by email within 48 hours

Any claim made outside this timeframe may be refused.

Article 7 – Undelivered or Lost Packages

In the event of non-receipt of a package:

  • The customer must contact the seller within a reasonable timeframe

  • An investigation will be initiated with the carrier

If the package is declared lost, the customer will be offered:

  • A refund

  • Or a reshipment of the product

Article 8 – Address Error

The seller cannot be held responsible for an error in the delivery address entered by the customer.

If a package is returned due to an incorrect address:

  • Reshipping costs will be charged to the customer

Article 9 – Delivery Delays

In accordance with Article L216-2 of the French Consumer Code, in the event of a delivery delay exceeding 30 days, the customer may request cancellation of the order and a refund of the amounts paid.

Article 10 – Transfer of Responsibility

Responsibility is transferred from the seller to the customer:

  • Upon delivery of the package to the customer

  • Or upon handover to the carrier designated by the customer

Article 11 – Contact

For any questions regarding delivery, the customer may contact:

📧 contact@proracersetup.com

Article 12 – Applicable Law

These General Terms and Conditions of Delivery are governed by French law.